Privacy Policy

Last Updated: March 2026

1. Data Controller

The data controller for the processing of personal data through this website is ArcShield GmbH, Industriestrasse 42, 90411 Nuremberg, Germany. You may contact our Data Protection Officer at: [email protected]

2. Data We Collect

We collect the following categories of personal data:

  • Contact information: Name, email address, phone number, company name, country, job title — provided when you submit inquiry forms.
  • Technical data: IP address, browser type, operating system, referring URLs, pages visited, and visit timestamps — collected automatically through server logs.
  • Communication records: The content of your inquiries, quotation requests, and correspondence with our sales and technical teams.

3. Legal Basis for Processing

We process your data based on: (a) your consent, provided when submitting inquiry forms; (b) performance of a contract or pre-contractual steps; (c) our legitimate interest in improving our products and services; (d) compliance with legal obligations.

4. How We Use Your Data

Your personal data is used to: respond to quotation and technical support requests; provide product information and documentation; analyze website traffic to improve user experience; comply with accounting and legal record-keeping requirements.

5. Data Sharing

We may share your data with: ArcShield subsidiaries and regional offices (for inquiry routing); authorized distributors in your region (only with your explicit consent); third-party service providers who assist with website hosting, analytics, and email delivery (under data processing agreements). We do not sell your personal data to third parties.

6. Data Retention

Contact form submissions are retained for 36 months from the date of the last interaction. Website analytics data is anonymized after 26 months. You may request earlier deletion at any time.

7. Your Rights (GDPR)

Under the EU General Data Protection Regulation, you have the right to: access your personal data; rectify inaccurate data; request erasure ("right to be forgotten"); restrict processing; data portability; object to processing; withdraw consent at any time. To exercise these rights, contact [email protected].

8. Cookies

This website uses essential cookies required for site functionality and optional analytics cookies to understand visitor behavior. You may manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for the website to function.

9. International Data Transfers

If your data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy periodically. The revision date at the top of this page indicates when the last changes were made. We encourage you to review this policy regularly.